Administrative Assistant Skills

*Fees + VAT as applicable(including coffee breaks and a buffet lunch daily)

*EWT reserves the right to alter dates, content and venue.


This two-day workshop focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organized office and an organized boss by always staying in control. Additionally, participants will create a clear plan of how to improve their personal skills when interacting with others. 

Delivery methods:

  •   Self-discovery and critique
  •   Group exploration and facilitator led discussions
  •   Game based learning 
  •   Practical exercises
  •   Best practice theory exploration 

Course objectives: 

By the end of this training course participants will be able to: 

  •  Explain the six basic principles of communication.
  •  Improve their critical communication skills of listening, asking questions, and recognizing of nonverbal messages. 
  •  Use a business writing process to enhance their business writing skills.
  •  Become more organized and set clear goals and objectives for better planning and performance.

Target audience

 Administrative assistants and office managers 

Course Outline

Module 1:

  •  A Communication Primer
  •  How well do you communicate? 
  •  Six basic principles of communication
  •  Focus on behavior, not personality 
  •  Being specific
  •  Using the power of questions
  •  Listen actively
  •  Communicate assertively
  •  Understand non-verbal communication

 Module 2:

  •  Written Communication Essentials
  •  Professional business writing process
  •  Pre-writing
  •  Editing your writing (conciseness, active voice, parallel construction)
  •  Proofreading (punctuation, spelling, agreement)                                                     

Module 3:

  •  Getting Organized 
  •  Organizing your workspace 
  •  Dealing with email 
  •  Using a to-do list
  •  Planning and scheduling 
  •  Planning small and large meetings   


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