Business Etiquette

*Fees + VAT as applicable(including coffee breaks and a buffet lunch daily)

*EWT reserves the right to alter dates, content and venue.


Today, the ability to handle yourself properly can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.  

This two-day training program will equip participants with all the information about business etiquette and protocol they need to conduct business with more confidence, know-how, grace, and efficiency. And, they will be able to put themselves and others at ease by showing more confidence and poise in business settings. 

Delivery methods:

  • Self-discovery and critique
  • Group exploration and facilitator led discussions
  • Practical exercises
  • Best practice theory exploration

Course objectives:

By the end of this training course participants will be able to:

  • Handle initial contact and business introductions professionally and confidently.
  • Create and maintain an impression of credibility, power, and efficiency during business meetings.
  • Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone. 
  • Use practical tips on handling the most important issues related to professional workplace attire.
  • Follow key guidelines of proper written communication etiquette.
  •  Display proper attention to etiquette, protocol and manners of formal business dining.

Target Audience:

Business professionals and team members of all levels 

Course Outline

Module 1:

  • Professional Business Introductions
  • Proper business introductions and making a great first impression
  • The proper handshake o Social and business introductions
  • Business cards and introductions
  • Etiquette status cards skill practice activity

Module 2:

  • Business Meetings Etiquette
  • Are meetings a waste of time?
  • General business meetings etiquette guidelines
  • Arriving early and arriving late
  • Seating etiquette considerations

Module 3:

  • Telephone Etiquette
  • First impressions – Activity
  • Preparing before you call
  • Telephone etiquette and protocol considerations within a business setting
  • Basic telephone etiquette

Module 4:

  • Business Attire
  • The importance of proper business attire
  • Proper business attire for women
  • Proper business attire for men
  • What exactly is “Business Casual?”

Module 5:

  • Business Correspondence Etiquette
  • Written communication etiquette guidelines
  • E-mail etiquette
  • Before you hit “Send”

Module 6:

  • Business Dining Etiquette
  • Business meals pre-planning arrangements
  • The seating dilemma
  • The ordering dilemma
  • Table set-up scramble – activity
  • Handling formal dining mishaps  

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