*Fees + VAT as applicable(including coffee breaks and a buffet lunch daily)
*EWT reserves the right to alter dates, content and venue.
The focus of this one-day training program is to help call centre agents reduce their Average Call Handling Time (AHT). AHT is one of the most important operational indicators for any contact centre. Specifically tailored to call centre agents, this program equips them with the necessary call control and questioning skills to effectively control each call more efficiently. Participants will learn how to steer conversations with customers tactfully towards a more structured call flow. This structured call flow enables call centre agents to provide answers quickly and resolve customer issues without compromising the customer experience or satisfaction.
By the end of this training course participants will be able to:
Call centre customer service agents and support staff who wish to improve their control over calls and reduce average call handling time.
Training with Tourism