Communication with Clarity and Impact

*Fees + VAT as applicable(including coffee breaks and a buffet lunch daily)

*EWT reserves the right to alter dates, content and venue.


This high energy two-day program is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. 

Participants will learn how to combine voice tone, body language with language that engages others. Using a four-point communications model, participant will be able to communicate their messages more clearly, confidently and effectively. 

Delivery methods:

  • Self-discovery and critique
  • Group exploration and facilitator led discussions 
  • Game based learning o Practical exercises
  • Best practice theory exploration

Course objectives

  By the end of this training course participants will be able to: 

  • Communicate clearly, confidently and assertively.
  • Engage better with other by listening more effectively and asking insightful questions.
  • Use techniques to build better rapport with others.
  • Combine tone of voice, body language with the right language to communicate the intended message more clearly.
  • Use four principles to communicate with impact.

Target audience

Business professionals who wish to polish their communication skills 

Course Outline

Module 1:

  • How Well Do You Communicate? 
  • How well do you communicate?
  • What makes a great communicator?
  • Four basic principles of communication

Module 2:

  • Use Engaging Language
  • Focus on behavior, not personality
  • Be specific
  •  “I” messages and owning your language 

Module 3:

  • Use the Power of Questions
  •  Controlling a conversation 
  •  Different types of questions
  •  The questioning funnels

Module 4:

  • Use Active Listening
  •  Evaluate your listening skills
  •  Listening and empathy
  •  Active listening
  •  How to listen better

Module 5:

  • Use Non-Verbal Communication and Build Rapport
  •  Importance of rapport
  •  Matching non-verbal communication
  •  Importance of body language  

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    Saudi Arabia

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    United Arab Emirates

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