Control of Branch Operation

*Fees + VAT as applicable(including coffee breaks and a buffet lunch daily)

*EWT reserves the right to alter dates, content and venue.


To define & clarify to the participants the roles & responsibilities of the Managers/Supervisors that will enable them to improve their control of branch operations and staff.

Delivery methods:

  • Group exploration and facilitator led discussions 
  • Practical exercises 
  • Best practice theory exploration

Course objectives: 

By the end of this training course participants will be able to:

  • Introduction to operation and control. 
  • Understand bank procedures.
  • Increase their awareness of the Managers or Supervisors responsibilities and indirect control.
  • Over view audit reports and comments. 
  • Be knowledgeable about the control of cash, remittances, ATM and customer account and related services.
  • Control of safe deposit lockers. 

Target audience

All Employees in Financial Organizations 

Course Outline

Module 1: Introduction to operation and control.

  • Operations and other bank departments.
  • Key controls for Operational control 
  • Definition of Operational Risk 
  • Optimal methods for developing efficiency in Operations 
  • Customer types

Module 2: Types of Operations and to implemented

  • Cash deposit.
  • Cheque deposit 
  • Cash withdrawal voucher
  • Cash withdrawal by Cheque
  • Transfers transactions

Module 3: Operation area procedures 

  • Treasury and Cash area
  • Tellers area 
  • Key steps for operational implementation 
  • General precautions help to reduce errors 
  • Examples of process pass errors

Module 4: Compliance 

  • Roles of compliance 
  • Roles of Opening and running bank accounts
  • Anti-Money Laundering 
  • Bank Fraud detection 
  • Know Your Customer (KYC)

Module 5: Regulations and Rules 

  • Reporting Policy 
  • Detection and reporting of suspicious transactions 
  • Examples of common banking errors and cases study

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