Module 1: Introduction to operation and control.

• Operations and other bank departments.
• Key controls for Operational control 
• Definition of Operational Risk 
• Optimal methods for developing efficiency in Operations 
• Customer types

Module 2: Types of Operations and to implemented

• Cash deposit.
• Cheque deposit 
• Cash withdrawal voucher
• Cash withdrawal by Cheque
• Transfers transactions

Module 3: Operation area procedures 

• Treasury and Cash area
• Tellers area 
• Key steps for operational implementation 
• General precautions help to reduce errors 
• Examples of process pass errors

Module 4: Compliance 

• Roles of compliance 
• Roles of Opening and running bank accounts
• Anti-Money Laundering 
• Bank Fraud detection 
• Know Your Customer (KYC)

Module 5: Regulations and Rules 

• Reporting Policy 
• Detection and reporting of suspicious transactions 
• Examples of common banking errors and cases study