Introduction to Operation Management

*Fees + VAT as applicable(including coffee breaks and a buffet lunch daily)

*EWT reserves the right to alter dates, content and venue.


Identify and develop to define & clarify to the participants the roles & responsibilities of the Managers/Supervisors that will enable them to improve their operations and staff.

Delivery methods:

  •  Group exploration and facilitator led discussions
  •  Practical exercises
  •  Best practice theory exploration

Course objectives:

  •  Introduction to the role of Management.
  •  Introduction to the Operations Management. 
  •  How to control Branch operation management
  •  Introduction to operation and control.
  •  Understand bank procedures.
  •  Increase their awareness of the Managers or Supervisors responsibilities and indirect control.
  • Over view audit reports and comments.
  •  Identify the risk and regulatory.
  •  Cases study and assessment.

Target audience

  All Employees in Financial Organizations 

Course Outline

Module 1: Management.

  •  Role of Managers.
  •  Smart Objectives
  •  Your Management style 
  •  Organization target hierarchy
  •  Types of support and development

Module 2: Staff management   

  •  Staff motivations.
  •  Coach staff to priorities 
  •  Adapt to change 
  •  Handle mistakes  

Module 4: Operation Management 

  •  Bank Procedures
  •  Identify and control of cash and remittance
  •  Bank and Customer Accounts 
  •  Operation Control 
  •  Audit reports and comments 

 Module 4: Compliance 

  •  Roles of compliance
  •  Roles of Opening and running bank accounts
  •  Anti-Money Laundering 
  •  Bank Fraud detection
  •  Know Your Customer (KYC) 

Module 5: Regulations and Rules

  •  Manage Operational Risk
  •  Ensure Compliance 
  •  Demonstrate regulatory understanding  

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